Privacy Policy

Last Updated: April 29, 2025

Sportivo ("we," "our," or "us") values your privacy and is committed to protecting your personal information.

By using our website or services, you agree to this policy.
If you do not agree, please stop using our services.

Information We Collect:

Personal Information

• Name, phone number, and email address

• Date of birth and gender

• Medical history, injury details, and health information

• Payment and billing details

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Non-Personal Information

• IP address and device information

• Browser type and cookies

• Website usage data

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From Third Parties

• Data from healthcare providers (with your consent)

• Publicly available information (where appropriate)

  
  

How We Use Your Information

We use your data to:

• Provide, personalise, and improve our services

• Schedule and manage appointments

• Assess health status and track treatment plans

• Process payments securely

• Send service updates and health tips (with your consent)

• Maintain system security and prevent fraud

We do not sell or share your personal data for marketing without your explicit consent.

How We Protect Your Data:

We take strong security measures, including:

• Encryption for data storage and transmission

• Secure access controls to prevent unauthorized use

• Regular monitoring and audits

No digital system is 100% secure. Please keep your login details safe.

Cookies & Tracking.

We use cookies to:

• Improve your browsing experience

• Analyse site traffic and trends

• Save your preferences

You can disable cookies in your browser, but some features may not work properly.

Sharing & Disclosure

We may share your information only in these cases:

• With healthcare providers – to coordinate care (with your consent)

• With service providers – for bookings, payments, or technical support

• For legal reasons – to comply with laws, court orders, or investigations

We do not share your data with advertisers or third-party marketers without your consent.

Third-Party Links:

• Our website may contain links to other sites.

• We are not responsible for their privacy practices.

• Please review their policies before sharing your details.

  
  

Your Rights (UK GDPR)

You have the right to:

• Access and review your personal data

• Request corrections to inaccurate information

• Request deletion of your data (with some legal exceptions)

• Restrict or object to certain types of processing

• Withdraw consent for communications at any time

To exercise these rights, contact us at: info@sportivo.uk

Data Retention

• We keep records for 8 years from your last treatment (UK healthcare & BASRaT standards).

• For under 18s, records are kept until their 26th birthday.

• After this time, records are securely deleted or destroyed.

  
  

Children’s Privacy

• Our services are not intended for individuals under 13 years old.

• If data is collected from a child by mistake, we delete it promptly.

• Parents or guardians can contact us for removal.

  
  

Updates to This Policy

• We may update this policy from time to time.

• Updates will appear here with a new "Last Updated" date.

• Continued use of Sportivo means you accept the changes.